Loading…

Find Work CV Builder Career Support Learn My Learning Quick Tasks Hire Talent How it works

FIND WORK. GET FUNDED. HIRE TALENT.

A smarter way to connect people with opportunity, locally, remotely, and across borders.

Candidates

Find work Download ATS CV Career Support Learn Career profile

Employers

Post a job Search candidates Post a Task Get a Quick Task Browse Quick Tasks

Explore

Local jobs Gigs Errands Remote jobs

Company

How it works Affiliate programme Trust & safety Terms of service

© 2026 Kaziin. All rights reserved. From Caytron

Privacy Policy•Terms of Service

Customer Escalations & Merchant Dispute Lead - Jumia Kenya | Kaziin

Find Work CV Builder Career Support Learn My Learning Quick Tasks Hire Talent How it works

Back to Jobs•Home

Jobs / Customer Escalations & Merchant Dispute Lead

Customer Escalations & Merchant Dispute Lead

Jumia KenyaVerified employer

Nairobi (Sameer Business Park)HybridKES 70K-105Kfull-time

About the role

Resolve high-priority customer delivery disputes, investigate counterfeit vendor claims, and authorize refund vouchers.

Requirements

Degree in Business or Communications
2+ years e-commerce customer resolution experience
Tactful dispute de-escalation

Skills

Dispute ResolutionCustomer SupportZendeskE-Commerce

Compensation and benefits

Salary

KES 70K-105K

Type

full-time

Experience

Mid-level

Ready to apply?

Submit your application with your Kaziin profile.

Employer

Jumia Kenya

FIND WORK. GET FUNDED. HIRE TALENT.

A smarter way to connect people with opportunity, locally, remotely, and across borders.

Candidates

Find work Download ATS CV Career Support Learn Career profile

Employers

Post a job Search candidates Post a Task Get a Quick Task Browse Quick Tasks

Explore

Local jobs Gigs Errands Remote jobs

Company

Affiliate programme

Terms of service

© 2026 Kaziin. All rights reserved. From Caytron

Privacy Policy•Terms of Service