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Contact Center Quality Assurance Analyst - CCI Kenya | Kaziin

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Jobs / Contact Center Quality Assurance Analyst

Contact Center Quality Assurance Analyst

CCI KenyaVerified employer

Nairobi (Tatu City)On-siteKES 70K-105Kfull-time

About the role

Audit recorded customer support interactions against compliance scorecards, identify agent knowledge gaps, and compile weekly trends.

Requirements

Experience as BPO QA auditor
Meticulous attention to compliance details
Constructive feedback delivery

Skills

Quality AssuranceAuditingCall MonitoringCoaching

Compensation and benefits

Salary

KES 70K-105K

Type

full-time

Experience

Mid-level

Ready to apply?

Submit your application with your Kaziin profile.

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Employer

CCI Kenya

FIND WORK. GET FUNDED. HIRE TALENT.

A smarter way to connect people with opportunity, locally, remotely, and across borders.

Candidates

Find work Download ATS CV Career Support Learn Career profile

Employers

Post a job Search candidates Post a Task Get a Quick Task Browse Quick Tasks

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Local jobs Gigs Errands Remote jobs

Company

How it works

Affiliate programme

Trust & safety