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BPO Operations Team Leader (Contact Center) - Teleperformance / Majorel Kenya | Kaziin

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Jobs / BPO Operations Team Leader (Contact Center)

BPO Operations Team Leader (Contact Center)

Teleperformance / Majorel KenyaVerified employer

Nairobi (Westlands)On-siteKES 95K-145Kfull-time

About the role

Manage a team of 20 contact center agents, monitor call resolution times (AHT), conduct weekly QA coaching, and maintain 95% CSAT.

Requirements

2+ years contact center team leadership
KPI tracking (FCR, AHT, CSAT)
High coaching and motivational energy

Skills

Team LeadershipCall Center KPIQA CoachingPerformance Management

Compensation and benefits

Salary

KES 95K-145K

Type

full-time

Experience

Senior

Ready to apply?

Submit your application with your Kaziin profile.

Employer

Teleperformance / Majorel Kenya

FIND WORK. GET FUNDED. HIRE TALENT.

A smarter way to connect people with opportunity, locally, remotely, and across borders.

Candidates

Find work Download ATS CV Career Support Learn Career profile

Employers

Post a job Search candidates Post a Task Get a Quick Task Browse Quick Tasks

Explore

Local jobs Gigs Errands Remote jobs

Company

Affiliate programme

Terms of service

© 2026 Kaziin. All rights reserved. From Caytron

Privacy Policy•Terms of Service